Create Case

post

https://{baseURL}/services/apexrest/ThinkLP/incidents

Create case with optional nested persons/vehicles/items in single atomic request.

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Body Params

Case creation payload (POST /incidents).

Field Categories

Read-Only Fields (Ignored if Sent):

incident_number - AutoNumber field (format: C-{number})
total_estimated_value - Roll-up from Case Items
total_recovered_value - Roll-up from recovered Case Items
Audit fields: created_date, last_modified_date, etc.

Date/Time Handling:

Preferred: incident_local_date + incident_local_time (separate fields)
Alternative: incident_date_time (ISO 8601 combined)
Default: If only date provided, time = midnight

Record Type:

Determined by the integration user's default Case record type
record_type is not accepted in the payload

Location Fields (Lookup Precedence):

location_number - External identifier (for lookup)
location_id - Direct Salesforce ID
Rule: If both provided, location_id takes precedence

Value Fields:

initial_case_value - Writable estimate at creation
Total case value auto-calculated from Case Items (read-only)

Extensibility: Field mappings configured via Custom Metadata (DomainMapping__mdt). Additional fields beyond spec will be processed per your org's config.

incident_type

string

investigation_type

string

narrative

string

length ≤ 32000

status

string

location_number

string

External identifier for Location

location_id

string

concealment_location

string

concealment_method

string

incident_local_date

date

Date in YYYY-MM-DD format (RFC3339 full-date)

incident_local_time

string

Local time in HH:MM:SS with optional milliseconds separated by a colon (e.g., "14:30:00" or "14:30:00:123"). No timezone suffix.

report_local_date

date

Date in YYYY-MM-DD format (RFC3339 full-date)

report_local_time

string

Local time in HH:MM:SS with optional milliseconds separated by a colon (e.g., "14:30:00" or "14:30:00:123"). No timezone suffix.

police_report_number

string

length ≤ 25

police_department

string

length ≤ 100

police_officer_name

string

length ≤ 50

stage

string

Case stage (accepted in POST/PATCH, never returned in GET)

source

string

Case source (accepted in POST/PATCH, never returned in GET)

outcome

string

Case outcome (accepted in POST/PATCH, never returned in GET)

incident_category

string

Incident category (accepted in POST/PATCH, never returned in GET)

incident_location

string

Incident location (accepted in POST/PATCH, never returned in GET)

initial_case_value

number

Initial case value (accepted in POST/PATCH, never returned in GET)

total_recovered_value

number

Total recovered value (accepted in POST/PATCH, never returned in GET)

incident_date_time

date-time

ISO 8601 date-time (RFC3339)

report_date_time

date-time

ISO 8601 date-time (RFC3339)

closed_date_time

date-time

ISO 8601 date-time (RFC3339)

police_officer_badge_number

string

Police officer badge number (accepted in POST/PATCH, never returned in GET)

police_notified

boolean

Whether police were notified (accepted in POST/PATCH, never returned in GET)

case_owner

string

Case owner User/Queue Id (15/18 chars). If omitted, defaults to integration user.

investigator

string

Investigator (accepted in POST/PATCH, never returned in GET)

priority

string

Case priority (accepted in POST/PATCH, never returned in GET)

external_id

string

External system ID (accepted in POST/PATCH, never returned in GET)

external_owner

string

External owner (accepted in POST/PATCH, never returned in GET)

involved_persons

array of objects

involved_persons

vehicles

array of objects

vehicles

stolen_items

array of objects

stolen_items

Headers

Source

string

enum

Data source for special processing (e.g., FlockSafety)

Allowed:

API-Version

string

required

Defaults to 1.0

API version

Responses

Field Categories

201Resource created successfully

400Invalid input

401Invalid/missing authentication (Salesforce platform error).

429Rate limit exceeded (Salesforce platform error).

500Unexpected server error